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cPanel is the control panel for most of the technical functionality of your web hosting account. With it you can manage your emails, databases, subdomains; you can install scripts and applications, check your stats, etc. You only get one username per cPanel. If you create addon, parked and subdomains, those domains can be accessed by logging in to your main cPanel; you will not have a separate cPanel or separate login credentials.The username and password to log into cPanel can be found in your welcome email. If you do not have the correct login credentials, please contact HostGator via phone or email.

  • How to access my Control Panel (cPanel)?
  • Create an Email Account
  • Webmail Access
  • Email Account Forwarder
  • Create an Auto Responder
  • Outlook / Eudora / Thunderbird / Mac / iPad / Phone Client Settings
  • Setup IPhone Email

cPanel Access
To access the cPanel you need to be logged into your Customer Area first.

You can access your cPanel in any of the following ways:

Option 1:
If you are familiar with your server name, here is the best method:

Option 2:
Use https and your IP address, followed by the secure port number:

Email Setup
By default, you have no email account set up. The main username may look like it is setup as an email, but if you wish to use it, you will need to add it as an email account.

To create an email account:
Log into cPanel.
In the Mail section, click Email Accounts.
In the Email field, type the name you want and select the domain name from the adjacent drop-down menu.

Note: The email name shadow is reserved and cannot be used for an email address.
In the Password fields, type the desired password twice.
Make a selection for Mailbox Quota.
Click Create Account.

Access Webmail
Webmail is a great feature offered by cPanel. There are two ways that you can log into webmail:

Access webmail through cPanel (administrator access only)
If you are the administrator and would like to access different email accounts through the cPanel, you may do the following:

Access webmail via direct link (for email users)

Email Account Forwarder
To create an email forwarder:

Log into cPanel.
In the Mail section, click Forwarders.
Under the Email Account Forwarders section, Click Add Forwarder
Type in the Address to Forward
Select a destination:
Forward to email address
Discard with error to sender (at SMTP time)
Advanced Options
Forward to a system account
Pipe to a program
Click Add Forwarder
Please be aware, a copy of the forwarded email will remain on the sever as well. This means that eventually,
the email box will reach capacity and stop forwarding messages. To avoid this issue, you can create a forwarder
using a receiving email address at your domain that does not currently exist. By doing this, there will be no
email box for a copy of the message to be saved in before the message is forwarded off of the server.

Create an Auto Responder
To configure Auto Responder to send automatic replies from an email address on your domain:

Log into cPanel.
In the Mail section, click on the Auto Responders icon.
Click Add Auto Responder.
In the Character Set drop-down menu, select a character set for the email. (UTF-8 is the most commonly used and recommended.)
In the Interval field, specify the number of hours you wish for the autoresponder to wait between responses to the same email address.
(In other words, how long it waits to reply with a second auto-response to the same sender. This way, if the same person emails you
multiple times, they don’t instantly get multiple auto-replies.)
In the Email field, type the beginning part of the email address for which you wish to create an Auto Responder.
In the adjacent drop-down menu, select the domain for the email address.
In the From field, enter the name that the auto-response will be from.
In the Subject field, provide the subject you would like the Auto Responder to contain.
Click the HTML checkbox if the body of the email will contain HTML. If you leave it unchecked, HTML tags will show up as plain text in the auto-response.
In the Body field, provide the body of the message you wish to be sent in the Auto Responder. You can use tags to insert information:
%subject% – displays the subject in the body of the email
%from% – shows the name of the sender Auto Responder is replying to
%email% – shows the sender’s email address
Select a Start and Stop time.
Click Create/Modify.
Auto Responder will promptly begin sending replies from the email address you specified based on the start time you selected.

Delete an Auto Responder
To remove or disable an Auto Responder , you must delete it.

In cPanel > Auto Responders, under Current Auto Responders, click Delete next to the Auto Responder you wish to remove.
If you are sure you want to delete the Auto Responder, click Delete Autoresponder.
Once an Auto Responder is deleted, it will no longer function. You are not able to disable and save Auto Responders for future use.

Outlook / Eudora / Thunderbird / Mac / iPad / Phone Client Settings
The instructions listed below are for the general setup of various email clients and cannot be guaranteed to work with every email client. The following configuration settings are appropriate for third party email clients such as Outlook Eudora, iPad, etc. When using the example below, be sure to replace yourdomain.com with your actual domain name.

Your/Display name: anything you want
Email address: enter the full address (name@yourdomain.com)

Type of connection: POP3 or IMAP (what is the difference?)

Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
Outgoing mail server does require authentication.

Incoming mail port: 110 for POP3, 143 for IMAP
Outgoing mail port: 25 (If 25 does not work, try 26, as some ISPs block port 25)

Note: For Comcast/Xfinity Internet customers, port 587 is available for use as ports 25 and 26 are blocked on their network. No SSL boxes should be checked (see note below).

Username/Account name: must be the full email address (name@yourdomain.com). Sometimes this setting won’t work until you replace the @ with a + in the username.

Password: the email password. Do NOT use SPA (secure password authentication).


Setting Up Email for the Apple iPhone

Newer Versions of iPhone

In the directions below, wherever it says “yourdomain.com” substitute with your domain name.

Tap “Settings” app
Tap “Mail, Contacts, Calendars”
Tap “Add Account…”
Tap “Other” (bottom option)
Tap “Add Mail Account”
Enter Name, address (full email user@yourdomain.com), and password.
(iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
Select IMAP.
(It’s the default. The option you’ve selected will be highlighted blue.)
Under “Incoming mail server”
Set “hostname” to mail.yourdomain.com
(or your server host name or server’s IP address)
Set “username” to email@yourdomain.com
Set “password” to your password
Under “Outgoing mail server”
Set “Host name” to mail.yourdomain.com
(or your server host name or server’s IP address)
Set “User name” to email@yourdomain.com
Set password to your password
You are now ready to send and receive emails via your iPhone.

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